FAQ
At Evolve, we believe clear information helps patients feel more comfortable and confident in their care. Here, you’ll find answers to common questions about our practice, membership options, visits, and the patient experience.
Why is Evolve no longer accepting insurance?
- Insurance-based medicine increasingly limits visit length, access, and care decisions.
- By stepping away from insurance billing, Evolve can focus on patient-centered gynecologic care built around time, continuity, and transparency.
Am I able to use my insurance for any other services?
- Yes. Insurance may still be used for labs, medication, imaging, and specialist referrals, when applicable.
- We encourage you to inquire with your insurance about requesting reimbursement using your out of network benefits and your HSA or FSA account.
- You can quickly check your out of network benefits using the Reimbursify tool below. We regret that we do not have enough staff to call and check your benefits for you, and we do not guarantee that your insurance will pay for out of network services. However, after your appointment, we are happy to give you a copy of your superbill so you may submit to your insurance. Any reimbursement payments would be sent directly to you from your insurance company.
What does the membership include?
- Unlimited visits (both office and telehealth)
- Direct access to Dr. Hodges via text and patient portal
- Priority scheduling
- Longer visits with minimal wait times
- Comprehensive gynecologic care
- In-office pelvic ultrasound, endometrial biopsy, and colposcopy, when indicated
- 10% off all procedures not included with your membership
- If you sign up for the Whole Health Membership, all the above are included *PLUS* direct access to PA Kari for primary care support
What is not included?
- Laboratory testing, medications, imaging done outside the office, and specialist referrals. *Insurance may be used for these when applicable.
- Most office procedures are not included and are offered on a direct pay basis only. These services are not billed to insurance. However, a 10% discount on these procedures is offered to concierge members.
- Self-pay laboratory discounts are available through Clinical Pathology Laboratories (CPL)
Is there a long-term contract?
- No. Memberships may be cancelled according to the practice’s cancellation policy.
- There is a $300 re-enrollment fee if you wish to return to the practice after membership is cancelled.
- Memberships auto-renew every 12 months.
Can I sign up for the Whole Health Membership if I have an HMO insurance plan?
- We do not recommend you sign up to see our primary care physician assistant if you have an HMO plan.
- HMO insurance plans are strict about requiring referrals to come from an in-network provider, so we will be unable to submit referrals since we are out-of-network. This could negatively impact your care if you require a referral outside of our office.
Important Office Policies
To protect our patients, staff, and the valuable time of all those involved in your care, please note the following policies.
There is a $25 fee for cancelling or rescheduling within 24 hours of your appointment.
There is a $50 no-show fee for missed appointments without notice.
NEW patients who miss their first appointment without notice will not be permitted to reschedule.
ESTABLISHED patients who no-show more than once will be discharged from the practice.
WE HAVE A ZERO TOLERANCE POLICY AND DO NOT TOLERATE ABUSE OF ANY KIND.